Cottage & Booking Information
We offer a wide verity of accommodation, from new builds to cottages that are over 100 years old. They’re all fabulous and offer a unique holiday experience which we hope you’ll really enjoy.
Below you’ll find all the essential information required when staying in one of our holiday properties. Please read through it carefully to ensure you have the best and hassle free holiday.
Holiday Cottage Details
The cottage summary aims to give you an accurate description of the property together with several photographs. In almost all cases your property rental price is fully inclusive, however, occasionally you may find a small charge for additional facilities. In all cases this is stated in the property details. Should you require further details regarding the property or its location please contact us. All of our properties are inspected and we are always happy to give you more information.
Arrival/Departure Times
To give our cleaners and Housekeepers enough time to complete the cleaning and sanitising that is needed to keep our properties clean and guests safe, check-in and check-out times at our properties are as standard:
Check-in: 4pm
Check-out: 10am
Access To The Property
Most of our properties have a key safe. These can be accessed any time after the scheduled 4pm arrival time. Therefore, should you be arriving at the property late into the evening, there is no need to panic about obtaining the keys from somebody.
You will be sent the travel directions to the property and key collection details upon receipt of your balance payment. If for any reason this has not been received, then please do contact us and we will reissue the information.
Linen & Towels
All of our properties provide bed linen and almost all provide towels. These will include a minimum of one bath towel per person. Please check property details. For two week holidays a change of bed linen and towels, where applicable, will be provided on request and this will be organised through your housekeeper. We do request that towels are not removed from the property and ask that you bring your own beach towels.
Cots/Travel Cots
Many of our properties provide a travel cot and these are free of charge. Linen is not provided for cots. Cots are normally only occupied by infants under two years. Please check the property description, to see if this facility is available for the property you are interested in.
Highchairs
An increasing number of properties are now providing high chairs which are free of charge. Please check the property description, to see if this facility is available for the property you are interested in.
Parking
Provision for private parking is available at almost all of our properties. On some occasions, where parking is limited on site, a special provision or permit may have been arranged. Details are given in the property description. Occasionally parking will be described as roadside, please check with us regarding any restrictions. Please contact us if you need clarification of parking facilities at a property.
Please note, it is not possible to allow parking at the property prior to your check-in time, or following your departure time. Due to the limited parking at and around the property, it is important that the parking facilities at the property are left clear for Housekeepers and contractors.
Any vehicles parked at the holiday property, left at the property, or using parking instructions provided with the hire of the property are done so entirely at the risk of the owner of the vehicle.
Electric Cars & Devices
Electric cars are becoming increasingly common and we want to ensure they can be catered for wherever possible. Not all properties will have a suitable and safe place to charge vehicles, so always best to check prior to booking if this is an essential requirement. If a property has the provision of a EV charging Point (accessible to guests), we will then highlight this feature on the property description. We strongly recommend you speak with us prior to arrival to discuss charging arrangements for any electric cars. PHC hold the right to charge additional fees if car charging is felt to be excessive.
We appreciate you may wish to bring electrical devices with you on holiday. These should always be in a safe condition. All our properties will have suitable heating arrangements and cooking equipment so we do not recommend bringing these items with you on holiday. For devices such as electrical heaters or blankets, there could be a potential fire risk, so we will always ask you to discuss such devices with us prior to arrival.
Additional Property Information
Before you book a property please ensure that you check with us any points of particular interest to your party e.g distance from amenities, facilities, location, number of steps at property, traffic noise, access, etc. If you have any queries regarding the property, area, or a general query, then please ask. We are a local company with access to and knowledge of, all of our properties, the local area and amenities.
Accessibility
We are happy to communicate with you in a format that is accessible so if you have a query please let us know if you would prefer to discuss via telephone, WhatsApp, email or videocall.
If you need support looking for or booking a suitable property we are happy to walk through this with you over a call.
Please notify us if you, or any of your party, have any specific access requirements due to mobility or health issues. We can then ensure that the property is suitable for you & if needed advise on other support you may want to access whilst on your holiday e.g. suitable days out that meet your parties needs.
If you have a visual impairment which affects your ability to access the property then please contact us & we are happy to discuss accommodations which may assist you in enjoying your holiday e.g. if possible we may be able to arrange for someone to meet and greet you at the property to do a walk through to assist you in familiarising yourself.
Pets
Pets are allowed in many of our properties, unless otherwise stated in the details. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left alone unsupervised on the premises, and we request that they be kept off the furniture and not allowed in bedrooms.
Properties which accept pets do so on the condition that pets have been fully treated to protect them against parasites. On occasion, although a property may specify pets are not acceptable, it may be possible that the owner’s own dog may have been in the property. Please ask if you have any concerns about this, specifically, for example, if anyone in your party is allergic to pets. We will be happy to clarify the position in more detail for you. We receive an increasing number of enquiries of this nature and it is always worth mentioning to us at the time of booking to ensure a trouble-free stay.
A charge will be made of £25 per pet per stay. Some property descriptions indicate an enclosed garden, but please note that this does not mean it is totally escape- proof.
Registered Guide and Hearing Dogs belonging to those with visual and hearing impairments are allowed in all Properties at no extra charge. We request that you still inform us if you are bringing a registered guide dog so that we can ensure the property is adequately cleaned after your stay.
Swimming Pools & Hot Tubs
Choosing a property with a Swimming Pool or Hot Tub facility at a property is a great feature and can add that something extra to your holiday. It is important that the hirer understands that it is their responsibility to ensure that children and non-swimmers are supervised at all times and that the use of these amenities are offered entirely at the hirers own risk and responsibility.
When using these facilities always shower before use. Do not use hot tubs or swimming pool if using any medication or suffering from any illness, without consulting with your doctor first. Swimming pools and hot tubs should be used at times where nuisance will not be a factor for neighbouring properties.
Mobile Telephones
Please note that properties in some locations may not have mobile telephone reception. Please check if this is important to you.
WiFi
Please check the property description to see if Wi-Fi is available. This is offered free of charge but please note that download speeds may vary by location, as can Wi-Fi signal coverage within a property. Details of the Wi-Fi router access code should be in the property but otherwise guests are expected to be IT self-sufficient. Guests must not use the premises’ broadband facilities for unlawful purposes.
Satellite & Smart TV
Many properties have satellite, Freeview or internet TV packages which can vary in available channels. Please contact us for exact clarification if this is important to you.
Recycling & Refuse
All refuse at our cottages is collected by a private waste company.
Instructions on how to deal with your recycling and refuse and what days they are collected will be left in the property.
Losses & Damages
Now and again accidents are bound to happen and any losses and damages during your holiday must be paid for. Every effort is made before your arrival to ensure everything is in place. Should you find any difficulties or damage on arrival, please notify us as soon as possible following your arrival.
Accidental Damage Deposits
Some properties require us to take a refundable damage deposit on all bookings. Details are given in the property description. Please refer to our Booking Conditions.
Holiday Insurance
The Pembrokeshire Holiday Company do not offer a holiday insurance policy. We would strongly recommend that all guests take out holiday insurance prior to booking.
Lost Property
We cannot accept responsibility for any items left behind in your accommodation after your holiday, and would advise you to contact the housekeeper of the property directly. Any unclaimed items will be disposed of after 4 weeks. A handling charge of £20 plus postage will be made for the return of left belongings.
Smoking
All of our properties are specified as non-smoking and we would ask you not to smoke or vape inside these properties under any circumstances.
Older Cottages
Many of our guests will be seeking an older character cottage. Part of the charm of such properties are the characteristically low ceilings, doorway, beams and steep narrow staircases. These cottages could be over 100 years old and built before the advent of damp proof courses and insulation. Care is taken on inspection to take this into account, however some have a tendency to show damp spots, particularly in long spells of wet weather or properties that are close to the sea. The main cause of this is usually condensation and can be alleviated by opening windows, allowing the air to circulate.
CANCELLING YOUR HOLIDAY
Please refer to our booking conditions for information regarding cancellations.
Reporting Issues & Complaints
At The Pembrokeshire Holiday Company we do everything possible to ensure you have an enjoyable stay. However, If you do have any cause for complaint about your cottage it is essential that you make contact with the us immediately so that any problems can be quickly resolved.
Please make contact with us in writing at the earliest opportunity during your stay by emailing bookings@thepembrokeshireholidaycompany.co.uk
Our working office hours are between 9am to 5pm. If an emergency issue arises outside of these hours, then please follow the emergency contact details noted in your booking information. Please note an emergency reason would be as follows only; No heating | No water | Serious water leaks | You are locked out of your property. Any other issues will be dealt with as soon as possible on the next business day.
Complaints not reported at the time cannot be entertained subsequently and it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it will be appreciated that it is difficult for them to be effectively investigated.
Furthermore, The Pembrokeshire Holiday Company cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or the owners’ negligence resulting in loss, injury or accident.
On Leaving The Property
It important that the property is vacated by 10am on the day of your departure and that no vehicles are left in parking provisions for the property post this time.
We are a family run agency at The Pembrokeshire Holiday Company so we fully understand the complexities of getting the car packed, getting everyone ready to go and making sure you haven’t left anything behind.
However, it is important that the property is left in an acceptable condition – washing up completed, dishwasher left empty, oven and BBQ clean, etc. This really assists our cleaners and Housekeepers ensuring that they have enough time to get the property ready for the next guests, just as they were able to do for you.
Feedback Following Your Stay
We strive to ensure that we provide the best possible service to you, this is why we welcome your feedback. It also enables us to pass feedback to our owners, so we can keep improving the accommodation we are providing.
Please send any feedback via email to bookings@thepembrokeshireholidaycompany.co.uk.
Please see our Booking Conditions page for a full list of our terms and conditions.
Unsure About Anything or Have Any Questions?
We are always available to answer any questions or concerns you may have regarding booking with us. Contact us via Phone, Email, Social Media or through our Contact Form - Click here for details