This page (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.thepembrokeshireholidaycompany.co.uk (our site), whether as a guest or as a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

APPLICABLE TERMS

These terms of use refer to our Privacy Policy which will also apply to your use of our site. This sets out the terms on which we process any personal data we collect from you, or that you provide to us, as well as information about the cookies on our site. By using our site, you consent to us processing your data and you warrant that all data provided by you is accurate.

When you make a booking via our site, our Booking Terms will apply to that booking.

ABOUT US

The site is operated by The Pembrokeshire Holiday Company Ltd. We are a limited company registered in England and Wales under company number 12448449 and have our registered office at Plas y Ffynnon, Felindre Farchog, Crymych, Pembrokeshire, SA41 3XB.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

ACCESSING OUR SITE

Unless otherwise stated for particular content and/or functionality, our site is made available free of charge.

We do not guarantee that our site, or any content or functionality on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection and/or on your behalf, are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

SITE UPDATES

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of page(s) on our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

ACCEPTABLE USE & CONTENT STANDARDS

a.   Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

  • for the purpose of harming or attempting to harm minors in any way;

  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (set out below);

  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use;

  • not to access without authority, interfere with, damage or disrupt:

      - any part of our site;

      - any equipment or network on which our site is stored;

      - any software used in the provision of our site; or

      - any equipment or network or software owned or used by any third party.

THIRD PARTY RESOURCES AND LINKS IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

We may also provide information about third party products and services, as well as the opportunity to purchase such products and services. In the event that you choose to do so, you will be taken to the relevant third party's website in order to complete your purchase. The third party provider will have its own terms & conditions which you should read prior to using their site, or purchasing any products or services.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

LINKING TO OUR SITE

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out above.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

Please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked to from our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

We cannot be liable for any attempt made to scam or defraud any user of our site by any third party. You are responsible for satisfying yourself as to the identity and trustworthiness of any person who contacts you in connection with your use of our site and related services.

 APPLICABLE LAW

These terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction in relation to any claim or dispute. 

CONTACT US

To contact us, please email meg@thepembrokeshireholidaycompany.co.uk or emma@thepembrokeshireholidaycompany.co.uk

Thank you for visiting our site.

1. THIS PRIVACY POLICY

1.1 The Pembrokeshire Holiday Company Ltd  ("We" or “Us”) are committed to protecting your personal information and other data, which is collected by us or provided to us via your use of our website www.thepembrokeshireholidaycompany.co.uk (“our Website”).

1.2 This policy, together with our terms of use and, where applicable, our booking terms sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By visiting our Website, registering an account and/or purchasing goods or services, you are accepting and consenting to the practices described in this policy.

1.3 For the purpose of General Data Protection Regulation (Regulation EU 2016/679) (“GDPR”) and any subsequent data protection legislation, the data controller is Megan van Soest.

1.4 Our products and services are only available to those aged 18 and over. Therefore, we do not knowingly receive or attempt to solicit any information from children.

We may collect and process the following data about you:

(a) Information you give us. You may give us information about you by:

(i) filling in forms on our Website, for example to sign up to our newsletter;

(ii) participating in discussion boards or other social media functions;

(iii) corresponding with us by phone, e-mail or otherwise.

The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and holiday and other preferences.

If you are a journalist or a member of the media that we work with, we may also hold information relating to your job title, social media handles and, in some limited cases, copies of your passport or other identification documents where we arrange travel on your behalf for a particular event.

(b) Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

(i) technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3. USES MADE OF THE INFORMATION

3.1 We may use information held about you in the following ways:

(a) to administer our Website and manage your account;

(b) to improve our Website and our service so that it is most effective;

(c) to facilitate communication between guests and holiday property owners, deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;

(d) to provide you with the information, products and services that you request from us;

(e) to administer any competition or promotion that you have entered which includes notifying you if you are the winner so you can arrange collection of your prize;

(f) for internal record-keeping, reporting, service review.

3.2. We may also contact you for marketing purposes. This is where we will provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are not a customer of ours we will contact you by electronic means only if you have consented to this (e.g. where you have signed up to our newsletter).

You can opt out of receiving marketing communications from us at any time by clicking the ‘unsubscribe’ link at the bottom of our marketing emails or see ‘Your rights’ section below for further information.

4. DISCLOSURE OF YOUR INFORMATION

4.1 We will not share your information with any third parties for marketing purposes.

4.2 We may share your information with selected third parties including:

(a) our technology partner for the purposes of sending triggered emails, such as cart abandonment and purchase confirmation emails, and personalised marketing, for example to suggest products that are related to your previous purchases;

(b) selected social media sites where we upload limited personal information, such as your email address, so that we can market to you on those social media platforms about our products and services we think may be of interest to you.

4.3 We may also disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of The Pembrokeshire Holiday Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. LEGAL BASIS FOR PROCESSING YOUR DATA

5.1 We may process your data because:

  • we are legally obliged to e.g. to confirm your identity;

  • the processing is necessary for the performance of the contract with you to provide our services; or

  • it is in our legitimate business interests to do so. If you would like to know what our legitimate interests are in relation to a particular processing activity, please contact us (see ‘Contact’ section below).

5.2 In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.

6. WHERE WE STORE YOUR PERSONAL DATA

6.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. YOUR RIGHTS

7.1 You have a number of rights in relation to your personal data, these include the right to:

  • find out how we process your data;

  • request that your personal data is corrected if you believe it is incorrect or inaccurate;

  • request that your personal data is deleted;

  • obtain restriction on our, or object to, processing of your personal data;

  • if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);

  • obtain a copy of the personal data we process concerning you. We may charge a small reasonable fee towards the cost of administering any request you make and we will take steps to verify your identity before responding to your request. Once we have received the fee (if required) and verified your identity we will respond as soon as possible and in any event within one month; and

  • lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.

  • if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;

If you would like to exercise any of your rights or find out more, please contact us (see ‘Contact’ section below).

If you do not want to be contacted for marketing purposes, you can let us know by contacting us at meg@thepembrokeshireholidaycompany.co.uk

7.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.

9. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

10. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Officer, Megan van Soest meg@thepembrokeshireholidaycompany.co.uk